FAQ

01 / ORDERS & YOUR CART

How can I place an order?

1. Select the product and any available options, then add it to your shopping cart.
2. Review your cart and proceed to checkout.
3. Enter your contact information and shipping details.
4. Apply any valid discount code and check that the discount appears.
5. Select an available payment method, review your order and shipping address, and complete your purchase.

Look out for your order confirmation email after submitting your order. If you need assistance, contact service@caldunera.com.

Will I receive an order confirmation?

An order confirmation email is sent to the email address you provide at checkout. If you cannot find it, check your spam, junk, or promotions folder. Still missing? Email service@caldunera.com so our team can help.

Can I modify my order after placing it?

Please contact service@caldunera.com as soon as possible if you need to update your order information. Changes can only be requested before the order enters processing. Once it has been processed or prepared for shipment, modifications may no longer be possible.

Can I cancel my order?

Cancellation requests may be submitted before your order enters processing. Once fulfillment or shipping preparation has begun, cancellation may no longer be available. To request a cancellation, email service@caldunera.com as soon as possible.

How do I manage items in my shopping cart?

Add your preferred products to your cart, then open the cart to review your selections. Before completing checkout, adjust quantities or remove products you no longer wish to purchase.

02 / PAYMENTS & CHECKOUT

What payment methods do you accept?

Please refer to the payment options displayed at checkout for the methods available for your purchase. Choose your preferred available option and follow the on-screen instructions.

How does PayPal checkout work?

If PayPal is displayed as an available option at checkout, select it and follow the PayPal prompts to sign in and review your payment. Complete the instructions provided, then return to Caldunera to review your order confirmation.

How do I use a discount code?

Enter your valid code in the discount field at checkout and apply it. Before completing payment, confirm that the discount is reflected in your order total. Codes are subject to their stated eligibility requirements and validity dates.

Is checkout secure?

We use trusted payment providers and reasonable security measures to help protect your payment and personal information during transactions.

03 / ORDER ISSUES & RETURNS

What should I do if my order contains incorrect, damaged, or missing items?

Please contact service@caldunera.com as soon as possible. Include your order number, a description of the issue, and photos of the items received where applicable. After reviewing the information, our team will work with you on an appropriate solution.

How do returns or exchanges work?

Please review our Return & Refund Policy for information about returns, exchanges, and refund procedures. For assistance with your order, email service@caldunera.com.

How do I start a return?

Contact service@caldunera.com before returning any product. Our team will provide return instructions and further assistance. Please do not send items back before receiving those instructions.

04 / BROWSING & PRIVACY

Which browsers should I use?

For the best browsing experience, we recommend an up-to-date version of Google Chrome, Safari, Firefox, or Microsoft Edge. Older browser versions may not support every website function.

How is my personal information used?

Your personal information may be collected and used for legitimate business purposes, including processing and fulfilling orders, providing customer support, managing website services, and complying with applicable legal requirements. Please review our Privacy Policy for more details.